When I speak to the helpdesk its easy to forget that I am not MISs only customer. The attention I get is exemplarily. Helpdesk staff take care that I understand the issues and are keen to offer tips to help us prevent them in the future
Coleen Whitehall,
Accord HA

Customer Relationship Management (CRM)

Call Centre - ActiveH CRM

Introducing the complete Customer Relationship Management (CRM) solution for Housing Associations, Councils and other Registered Social Landlords. A fusion of the unparalleled experience of mis Active Management Systems Ltd, together with the marketplace’s ‘Best of Breed’ technologies delivering integrated Housing Systems.

As you would expect from mis, the result is a highly stable and scalable system providing at its core a fully integrated Multi-User, Real-Time CRM environment, offering one of the most feature rich systems of its kind.

Designed from the basis of over twenty years experience in the Housing system marketplace, the ActiveH CRM application is a system that knows where it is going and is tomorrows standard, available today.

Integration

ActiveH CRM provides immediate benefits to the organisation, by providing a nexus for all of your interactions with other systems. The application is designed around the Management of contact interaction of all types with the organisation. The application is aware of other modules such as Rent Accounting, Repairs & Lettings. While maximising the functionality of these systems, ActiveH CRM delivers management control and, at the same time, provides an unsurpassed, unique staff friendly, user interface.

Technology

Built on industry standard database and operating system architecture, ActiveH CRM is the IT professional’s choice. The key technologies include;

Microsoft Windows 2003 Server
Microsoft SQL Server
Microsoft XP Professional Client Thin Client and Citrix Compliant
Microsoft Office Compatible
Crystal Reports / Business Objects Compatible

Collaboration

Developed in close collaboration with a number of Housing Associations, ActiveH CRM sets out to provide a CRM solution tailored particularly to the needs of RSL’s. The result is a system which, we firmly believe, for the first time, will meet and exceed your expectations. If you’re looking for an easy to use, full windows product handling Contact Needs, Vulnerability, Rent Enquiries, Estate management issues, Frontline Repair logging or are just trying to ensure that all your staff are able to have their information in reports at their fingertips, then ActiveH CRM is the system you should be arranging to have a look at.

Building on Strengths

Maintaining and building on our strengths has always been a key to the success of mis applications. ActiveH CRM builds on and exceeds the functionality of the previous MIS HAMIS systems and that of our competitors in the market place.

Designed for Usability

Full / True Windows Application
Intuitive Explorer browser/inspector style User Interface
Browsers allow Easy Retention of Recent / Favourite Items
Full Windows style on-line help
Extensive Use of Drop Down Menus – Minimise Typing
Fast Screen Response
Multi-Window and/or Multi-Monitor Display
Desktop Schemes Tailored for Specific Users
Security Roles Tailored for individual user groups
Full in-built Workflow functionality
Order & Letter Generation to user defined MS-Word Templates
Email & SMS Text enabled

General Features

Ease of Use
Modular Design
Real-Time Multi-User System
Stable System For Mission Critical Environment
Scalable From Single User to Multiple Office Operations
Caller Database holding personal, family, vulnerability, emergency & employment details
Caller Date allows images & other items to be held against a Contact or Call
Automatic Drill Down for Contact / Applicant Details
CTI (Computer Telephony) integration to locate callers from originating number
Advanced CTI Features
Caller Snapshot Details
Calls Categorised By Type, Classification & Priority
Calls Can Be Logged To Caller, Relates To And/Or Asset
Calls Can Be Based On User Definable Templates
Secrecy Features For Callers
Related Calls Display
Related Neighbourhood Calls Display Feature For Estate Management
Diagnostic Repairs Ordering
Complaints Monitoring
Automated Messaging
Rent Enquiry/Statement Feature
ASB Management
Integration To Planned Maintenance
Integrated Email And Tasking
Task Escalation & Forwarding
Action Generation And Tracking
Integrated Workflow
Integrated Diary
Generation Of Letters & Correspondence

Optional Features

Full Integration to OMFax ‘KeyFax’, ‘JobFax’ or ‘Frontline’
Ability to link to RepairFinder & other similar products
Web Components to allow access through the internet via a secure webpage
Tabs of additional information can be added to each part of the system By Users As required
Ability to generate SMS Text messages
Link to internal policy if required

Environment

Microsoft SQL 2000© Database
Windows 2000/XP©

Reporting

Browser Reports can all be used in conjunction with an appropriate inspector and passed out to MS-Excel
All lookups, lists and searches exportable to XML, Excel & other application software.
Calls Report Browser
Tasks Report Browser
Actions Report Browser
Compatible with Crystal Reports (example reports provided)
Integrated with Business Objects

Management Information

Call Performance
Task Management
User statistics