Response Repairs

 

Introducing the complete Client Response Repairs Ordering application for Registered Social Landlords and council organisations managing housing stock. A fusion of the unparalleled experience of MIS Active Management Systems Ltd, together with the marketplace’s ‘Best of Breed’ technologies delivering integrated Housing Systems.

ActiveH Repairs provides all that you would expect from a modern, flexible system. Where it really towers over any opposition in the marketplace is the way demographic information can be unlocked so easily by the 'always on' workflow.

In the same way that Sainsbury's track information from each of our retail movements, to know that we might like a voucher for extra points on fresh three cheese filled pasta, because we always buy at least two vegetable pizza's a month, ActiveH unlocks what you know about your own tenants, to everyone's advantage.

The real beauty of KLOE information is when it can routinely accessed when needed to make your tenants and customers feel like they are your only customers.

While at point of contact with the tenant, special needs known by virtue of the common and integrated contact database can be used to conveniently and sensitively deal with religious and cultural sensitivities, which leaves the customer in no doubt that you understand and care about their needs. When no special action may be needed, then the user is not delayed with unnecessary wizard steps or other relics from the last generation of systems. Eid al-Fitr, Lailat al Miraj, Yom Kippur, Rosh HaShanah, Diwali, Krishna Janmaashtami, Chinese New Year etc are all easily managed dependant on your stock demographic.

Once the appointment is booked, the service doesn't stop there. Its widely recognised that the cost of a failed appointment, with a tenant not being present for entry is over £25 each. The optional SMS module reduces the incidence of failures like this by sending a text to the tenants mobile phone an hour before the scheduled appointment. Just saving 500 failed visits over a year could save over £12,000. A small price to pay for a 8 pence text!

This all indirectly increases community confidence in the RSL and will reduce arrears and increase overall satisfaction.

:: Click here to book a demonstration of ActiveH Repairs now::

Integration

ActiveH Repairs provides immediate benefits to the organisation, by providing a nexus for all of your interactions with other systems. The application is designed around Management of repairs placed with internal and external contractors, aware of other modules such as Rent Accounting & Lettings, with the ability to link to handhelds and internet as well as popular finance packages. While maximising the functionality of these systems, ActiveH Repairs delivers management control and, at the same time, provides an unsurpassed, unique staff friendly, user interface.

Technology

Built on industry standard database and operating system architecture, ActiveH Repairs is the IT professional’s choice. The key technologies include;

Microsoft Windows 2003 Server
Microsoft SQL Server
Microsoft XP Professional Client Thin Client and Citrix Compliant
Microsoft Office Compatible
Crystal Reports / Business Objects Compatible

Collaboration

Developed in close collaboration with over 30 housing associations & local councils ActiveH Repairs sets out to address all of the short-comings that are commonly identified in existing Repair management systems for RSL’s. The result is a system which, we firmly believe, for the first time, will meet and exceed your expectations. If you’re looking for an easy to use, full windows product handling Repairs Ordering, Appointment & Tenant Feedback Management, or are just trying to ensure that all your staff are able to have their information in reports at their fingertips, then ActiveH Repairs is the system you should be arranging to have a look at.

Building on Strengths

Maintaining and building on our strengths has always been a key to the success of mis applications. ActiveH Repairs builds on and exceeds the functionality of the previous MIS HAMIS systems and that of our competitors in the market place.

Designed for Usability

Full / True Windows Application
Intuitive Explorer browser/inspector style User Interface
Browsers allow Easy Retention of Recent / Favourite Items
Full Windows style on-line help
Extensive Use of Drop Down Menus – Minimise Typing
Fast Screen Response
Multi-Window and/or Multi-Monitor Display
Desktop Schemes Tailored for Specific Users
Security Roles Tailored for individual user groups
Full on-line integration to ActiveH CRM module
Full in-built Workflow functionality
Multiple Currency (Eg Sterling / Euro)
Easy to use File Import facility for external orders or Schedule of Rates Details
Order & Letter Generation to user defined MS-Word Templates
Email & SMS Text enabled

General Features

Ease of Use
Modular Design
Real-Time Multi-User System
Stable System For Mission Critical Environment
Scalable From Single User to Multiple Office Operations
Automatic Drill Down for Contact / Tenant Details
Comprehensive Asset / Property Management
Recording of Asset Attributes such as Asbestos
Major Works Defect Periods Accommodated
Integrated Diary
Request logging & Task logging based on Schedule of Rates (SORs) or Narrative
Multiple Task Priorities in days / hours supported
Multiple SOR tables supported with warranty periods
Contractor Details including full CIS
Contractor Contracts control how orders are allocated and pricing
Internal (user) / External (Contractor) Inspections supported
Multiple Works Orders per original Request
Expense coding automated by use of coding maps
Workflow features to apply organisation procedures
Authorisation Limits applied
Generation of Work Order details
Generation of tasks / emails to internal staff.
Appointments / generation of tenant confirmation letters
Variation tracking
Processing of external contractor documents (invoices / credit notes)
Ability to record Tenant Satisfaction or Contractor Questionnaires
Interfaces to Finance Systems

Optional Features

Link to Customer Relationship Management (CRM) module
Omfax / Jobfax / Keyfax integration
Web Components to allow contractors to collect / complete works orders via secure webpage
Tabs of additional information can be added to each part of the system By Users As required
Generation of works orders via PDA or SMS Text messages
Integration to DIP
Integration to DLO / Internal Contractor using ActiveH Contractors module
PDA Integration
Web Portal Links
Link to Legacy Systems via Hostaccess Terminal Emulator
Link to internal policy if required
Link to ActiveH Lettings, Rents, Planned Maintenance and other modules

Environment

Microsoft SQL 2000© Database
Windows 2000/XP©

Reporting

Browser Reports can all be used in conjunction with an appropriate inspector and passed out to MS-Excel
All lookups, lists and searches exportable to XML, Excel & other application software.
Works Order Reporting
Task Reporting
Document (Invoices/Credit Note)
Inspection reporting
Compatible with Crystal Reports (example reports provided)
Integrated with Business Objects

Management Information

Contractor Performance
Key Performance Indicators
KLOE Information
RSR
KPI Reporting
Decent Homes (England)
SHQS (Scotland)