Again, our implementer did a brilliant job. She was professional & knowledgeable throughout and we have had few issues since go live on the new modules
Sam Wilkinson,
Redbridge Community Housing Ltd

Rent Accounting

ActiveH - Your key to unlocking best practice and service improvement
ActiveH Rent Accounting- Linking your tenants with the properties in your community

 

How soon 'Rent Accounting' can become 'Arrears Management'. Isn't that sometimes the sad case? Completely designed around you and your customers needs, taking a flexible community centred approach, with ActiveH, best practice can be easily employed. The system is designed to highlight where early and effective action should be taken and if required allow you to automate the process to run straight after a debit run or at another time.

For example, where new letting applicants are starting tenancies, the system supports enforcing a pre-payment as the start to a successful arrears history. Workflow and the combination of Business Intelligence reports enable the period between signup and first payment to be easily monitored and managed. Application of a dedicated 'money manager specialist' to assist above-average risk tenants with Reports Payments Monitoring Report - Click to enlargebudgetting and access to financial advice and services empowers and educates those members of the community. In the excitement of moving, to take time over benefit claim shortfall and/or options to make payments towards rental of a new home is time well spent. A small initial payment, refundable when benefit arrives is a good initial commitment for a good payment relationship. Customer feedback can then be used to monitor the sataisfaction of tenants when using this approach.

For the RSL, collection rates can be easily monitored and shown to improve across all types of payment types and frequencies (that ActiveH naturally supports, right down to charge code level, all calculated for the user, whatever day of the week you want it to start from).

ActiveH Rent Accounting and Cash Receipting is the "State of the Art" solution that has been built from the ground based on the housing communities core needs. As you would expect from mis, the result is a highly stable and scalable system in use at RSLs all across the UK.

Integration
ActiveH Rents provides immediate benefits to the organisation, by providing a nexus for all of your interactions with other systems. The application is designed around Management of Tenants, Leaseholders, Shared Owners, PFI keyworker clients and Contacts with inbuilt proven links to swipe card payment/benefit systems as well as popular finance packages. While maximising the functionality of these systems, ActiveH Rents delivers management control and, at the same time, provides an unsurpassed, unique staff friendly, user interface.
Technology
Built on industry standard Microsoft Core database and operating system architecture, as well as users, ActiveH Rents is the IT professional’s choice. The key technologies include:
  • Microsoft Windows 2003 Server
  • Microsoft SQL Server
  • Microsoft XP Professional Client
  • Thin Client and Citrix Compliant
  • Microsoft Office Compatible
  • Crystal Reports Compatible
  • Collaboration

Developed in close collaboration with over 30 housing associations & local councils ActiveH Rents sets out to address all of the short-comings that the Housing Corporation commonly identify in existing Rent accounting systems for RSLs. The result is a system which, we firmly believe, for the first time, will meet and exceed your expectations. If you are looking for an easy to use, full windows product handling Rent Account & Arrears Management, automated annual or rolling reviews, multiple Owning Body/Debit Frequency management, or are just trying to ensure that all your staff are able to have their information in reports at their fingertips, then ActiveH Rents is the system you should be arranging to have a look at.
Building on Strengths
Maintaining and building on our strengths has always been a key to the success of mis applications. ActiveH Rents builds on and exceeds the functionality of the previous MIS HAMIS systems and that of our competitors in the market place.
Designed for Usability
  • Full / True Windows Application
  • Intuitive Explorer browser/inspector style User Interface
  • Browsers allow Easy Retention of Recent / Favourite Items
  • Full Windows style on-line help
  • Extensive Use of Drop Down Menus – Minimise Typing
  • Fast Screen Response
  • Multi-Window and/or Multi-Monitor Display
  • Desktop Schemes Tailored for Specific Users
  • Security Role Tailored for individual user groups
  • Full in-built Workflow functionality
  • Full Audit
  • Multiple Currency (Eg Sterling / Euro)
  • Easy to use File Import facility for payments (such as Allpay)
  • Letter Generation to user defined MS-Word Templates
General Features
  • Ease of Use
  • Modular Design
  • Real-Time Multi-User System
  • Stable System For Mission Critical Environment
  • Scalable From Single User to Multiple Office Operations
  • Automatic Drill Down for Contact / Tenant Details
  • Comprehensive Asset / Property Management
  • Recording of Asset Attributes such as Asbestos
  • Multiple Dated Asset Rents / Episodes
  • Supports Multiple Rent / Account Types
  • Integrated Diary
  • Multi-Tenure
  • Arrears Action (NOSP / Court) Monitoring
  • Arrears Status Monitoring
  • Agreement Monitoring
  • Expected Benefit monitoring
  • Built for Supporting People & Subsidy Monitoring
  • Direct Debit & Standing Order Generation / Processing
  • Giro / Swipe Card Ordering
  • Multiple sundry & Sub-Accounts available
  • Charge & Payment entry by Manual Batch or File Import
  • Support for Target Rents / Rent Restructuring
  • Easy to Use Wizard Style Rent Review Process
  • Generation of Statements, Arrears, Review letters
  • Financial Integration with external Finance Systems
Optional Features
  • Tenant Arrears Workflow Monitoring
  • Tabs of additional information can be added to each part of the system by users As required
  • Generation of Rentcards / Rentstrips
  • Integration to DIP
  • Link to Legacy Systems via Hostaccess Terminal Emulator
  • Link to internal policy if required
  • Link to ActiveH Lettings and other modules
Environment
  • Microsoft SQL 2000© Database
  • Windows 2000/XP©
Reporting
  • Browser Reports can all be used in conjunction with an appropriate inspector and passed out to MS-Excel
  • Balances / Arrears Reporting
  • Voids Reporting
  • Charges & Payments
  • Target Rents
  • Rent Changes
  • Compatible with Crystal Reports
  • Integrated with Business Objects
Management Information
  • Tenant Arrears
  • Key Performance Indicators
  • KLOE Information
  • RSR / NROSH
  • Decent Homes (England)
  • SHQS (Scotland)