Housing Process Management
(Estate Management)

Introducing the complete means of Estate Management and more. The MIS-AMS HPM module takes Estate Management and control and monitoring of anti-social behaviour to a new level.

Where other systems offer a quick isolated solution, HPM offers joined up thinking. Estate Management cases can be linked to existing CRM calls, contacts are the ones stored & maintained within the main housing Rent & Lettings systems. This integrated approach eliminates the need to constantly re-key, check and correlate information around a number of systems and gives the benefit of full integral workflow which is built in as standard. Letters, SMS text, emails, internal tasking, is all available. Housing Process Management is the application which helps your staff work together as a greater team, rather than treating EM & ASB as an island, isolated from the main functions of the business. This helps provide a better deal for tenants, victims of crime and antisocial behaviour within your properties and a smooth flow of information throughout your organisation.

As you would expect from mis, the result is a highly stable and scalable system providing at its core a fully integrated Multi-User, Real-Time incident monitoring environment with added functionality to define, execute & benchmark processes to proactively manage a number of key audit/inspection areas.

HPM can be applied whatever housing system is in use to manage any process that transcends the capabilities of your transactional housing management systems with:

• Anti-Social Behaviour perpetrated by & to your tenants
• Assignment joint to sole and Sole to joint of existing tenancy
• Fly Tipping
• Right to buy processes (RTB)
• Gas Service chase up and forced entry
• Right to acquire process (RTA)
• Mutual Exchange
• Void process
• Crime recording and management.
• Noise & Nuisance / Disturbance
• Consultation for improvements/works to Leaseholders
• Damage in communal areas
• Current and Former Tenant Arrears
• Termination of tenancy improvement compensation
• Collection and recording of diaries detailing incidences & witness details/allegations.
• Manage breach of tenancy or manage demotion etc
• Succession of tenancy on Death
• Management of drug / substance abuse and collation of evidence

Many of these statutory processes can be created and controlled within the module to:

• Allocate tasks with priorities, target & response dates to internal staff
• Create letters & mailings via flexible mailmerges
• Initiate emails
• Interact with workflow to further customise the system with local needs
• Record interaction with external agencies (ie Social Services, community policing unit, Mediation services etc)

Designed from the basis of over twenty years experience in the Housing system marketplace, the ActiveH HPM application is a system that knows where it is going and is tomorrows standard, available today.

Integration

ActiveH Housing Process Management provides immediate benefits to the organisation, by providing a nexus for all of your interactions with other systems. The application is designed around Management of incidents and the application of resources to satisfy priority timescales. The module is aware of other modules such as Repairs & Rents. While maximising the functionality of these systems, ActiveH Estate Management delivers management control and, at the same time, provides an unsurpassed, unique staff friendly, user interface.

Where your existing processes are held in various islands of information, where possible we will handhold your transfer of data to this joined up, managed solution.

Technology

Built on industry standard Microsoft Core Technologies database and operating system architecture, ActiveH HPM is also the IT professional’s choice. The key technologies include;

Microsoft Windows 2003 Server
Microsoft SQL Server
Microsoft XP Professional Client Thin Client and Citrix Compliant
Microsoft Office Compatible
Crystal Reports / Business Objects Compatible

Collaboration

Developed in close collaboration with a number of Housing Associations with differing portfolios & nature of property, ActiveH HPM sets out to address all of the requirements to monitor and execute all of your housing process activities. The result is a system which, we firmly believe, for the first time, will meet and exceed your expectations. If you’re looking for an easy to use, full windows product, with full integration to the rest of your business or are just trying to ensure that all your staff are able to have their process information in reports at their fingertips, then ActiveH Housing Process Management is the system you should be arranging to have a look at. To demonstrate complete control and management of all your key processes during housing corporation audit and inspection assists you on your journey to three star performance.

Building on Strengths

Maintaining and building on our strengths has always been a key to the success of MIS-AMS applications. ActiveH HPM builds on and exceeds the functionality of the previous MIS HAMIS systems and that of our competitors in the market place.

Designed for Usability

Full / True Windows Application
Intuitive Explorer browser/inspector style User Interface
Browsers allow Easy Retention of Recent / Favourite Items
Full Windows style on-line help
Extensive Use of Drop Down Menus – Minimise Typing
Fast Screen Response
Multi-Window and/or Multi-Monitor Display
Desktop Schemes Tailored for Specific Users
Security Roles Tailored for individual user groups
Full in-built Workflow functionality
Order & Letter Generation to user defined MS-Word Templates
Email & SMS Text enabled

General Features

Ease of Use
Modular Design
Real-Time Multi-User System
Stable System For Mission Critical Environment
Scalable From Single User to Multiple Office Operations
Automatic Drill Down into incident & case details
Integrated Diary
Workflow features to apply organisation procedures
Linking of calls that may have already been recorded elsewhere to incidents
Generation of tasks / emails to internal staff.
Attachment of CCTV footage, Sound Files, Video Clips to cases

Optional Features

Link to Customer Relationship Management (CRM) module / ActiveH Repairs module
Tabs of additional information can be added to each part of the system By Users As required
Generation of SMS Text messages
Link to internal policies if required
GIS Mapping link to identify ASB or Complaint clusters etc

Environment

Microsoft SQL 2000© Database
Windows 2000/XP©

Reporting

Browser Reports can all be used in conjunction with an appropriate inspector and passed out to MS-Excel
All lookups, lists and searches exportable to XML, Excel & other application software.

Full set of HouseMark and Respect initiative BI reports provided
Compatible with Crystal Reports (example reports provided)
Integrated with Business Objects

Management Information

Case Performance
Incident Reporting