We have had teething problems with Great Plains but I have to say that more than 90% of them have been user related rather than system related! The help desk have been brilliant whenever we have had any problems. Our implementer has been up a couple of times and has always been of tremendous help. On the whole GP has been a really good choice and we are happy with the support we are getting from MIS
Dena Macleod,
HHP, Isle of Lewis

News


ASB, Complaints Managed for Orbit Group   (01/08/2009)



Orbit Housing Group are the latest RSL to implement the only dedicated case management tool for housing, HPM from MIS Active Management Systems (MIS-AMS). This allows a clear indication in CRM, Rents, Repairs and other modules when cases are active, promoting joined up working.

Orbit elected to consolidate business processes in the core housing application in order to avoid islands of data, segregated from main housing functions.

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First processes mapped were complaints and Anti social Behavior. These were trialled in specific regions to ensure they bedded down efficiently. The ActiveH Business Intelligence module was used to provide reporting of all cases under management.

Lisa Jackson was the lead implementer at Orbt and found the HPM (Housing Process Management) module easy to set up and tightly integrated with all other parts of the system. Common contact and asset databases ensure information is not re-keyed or transposed, a major advantage over standalone ASB or Complaint systems or databases.



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