ActiveH User Quote

Customer

My faith in system suppliers delivering on time, within budget and taking the time to properly address customer concerns has been restored.

Steve Hayes, Consultant for OHA on secondment from Raglan HA

We are now much more thorough and efficient in the chasing of low level arrears. We are very pleased with the way ActiveH automated arrears works. With the new systems we have brought in, I am more confident we have got a much better control over our accounts

Adele Matthews, Payline team Spinnaker Group

We manage just under 1,000 properties. The attention and care we received during the implementation made us feel no difference between ourselves and how MIS treat much larger HAs

Sally Steade Arches Housing, Sheffield

With small configuration changes to this flexible system, I estimate we have saved up to twelve days every month in the finance department. I am very impressed!

John Watkins Two Rivers Housing, Gloucestershire

Since experiencing workflow and realising its capabilities & benefits, the users cannot get enough. They {the users} want to push it further and further

Andrea Matthews IT Developer, Spectrum Housing

The Outlook feel of MIS immediately strikes a chord of familiarity with end users.  The Browser and Inspector views enable front line staff to find information quickly and generate reports tailored to their needs

Linda Ferjani Consultant, Midlands

In one seamless process applicants can join our waiting list, be banded and make a CBL bid with no manual intervention 24/7. I have yet to see anything similar to this among our peer group of larger RSLs or out of it.

Jim Weardon IT Manager, Walsall Housing Group

I set up a whole swipe card payment import by just following the rent module on-line help. A small query about my test data was the only time I needed to contact the helpdesk and after a short chat the process was complete

Sara Pedrick, Finance Medina Housing

Our Implementer has been an absolute star and I cannot praise him, his efforts or turnaround on queries enough. He has a thorough understanding of the issues and changes I presented him with and I could not have wished for more.

Steve Hayes, Consultant for OHA on secondment from Raglan HA

When I speak to the helpdesk its easy to forget that I am not MISs only customer. The attention I get is exemplarily. Helpdesk staff take care that I understand the issues and are keen to offer tips to help us prevent them in the future.

Coleen Whitehall, Accord HA

Again, our implementer did a brilliant job. She was professional & knowledgeable throughout and we have had few issues since go live on the new modules.

Sam Wilkinson, Redbridge Community Housing Ltd

Our recent expansion of approx 1600 properties was made very smoothly. Addition into our stock held in the ActiveH system, taking our managed stock to 14,000 units was completed in just a few days.

Andy Gwyther, Trans-Pennine Housing Group

We have had teething problems with Great Plains but I have to say that more than 90% of them have been user rather than system related! The help desk have been brilliant whenever we have had any problems.

Dena Macleod, HHP, Isle of Lewis

We have the best call average turnaround time ever (of under 3 minutes) since we have installed ActiveH CRM

Adrian Speke, Bromford Housing Group

I was surprised how quick the web components were for Rents Access and so easy to implement.

Philip Du Preez, Spectrum HG

Housing Officers have stated that the ease of use and functionality within the Active Rents system has saved them 50% of their time in managing their arrears compared to the previous system and new staff find it so easy to use.

Steve Hayes, Raglan HA