Quality built in to everything we do
At all levels during all aspects of ActiveH, quality is paramount in the minds of all our staff. It runs through what we do like letters in a stick of rock. Each MIS Group company is regulated by an ISO 9001 quality standard development environment and has been since 1996. It is often revealing to look at a suppliers methods and techniques. Having confidence with those can help give confidence in how your organisation may work together with that supplier as a committed partner.
Quality in the Concept
Because our solution is a real time product, developed using core Microsoft technologies, it is fast, has easy to use on-line help and seamless links to everything else on your desktop. This makes everyone more productive, costs are reduced, and quality time can be spent with customers. Naturally, ActiveH is compliant with current housing management legislation, functionally rich and practitioner driven. The realisation of higher Performance Indicator scores and maximising rating under best value was a key driver from the start.
Test and Quality Assurance Procedures
All requests for change, support calls and development is rigorously controlled by our ISO 9000 procedures. Extensive use is made of automated testing scripts to verify manual system testing. All of our developers are UK based are involved with support calls on a rota basis which brings them very close to our customers. Test plans and detailed QA sheets are recorded for each improvement to our solution, however small.
Quality during Implementation and Training
Our standards are the highest in the industry. Each training and implementation day is rated and monitored. Continual improvement is our goal and that of every one of our staff, from directors down. As a business we use a simplified version of Prince2 for project management, however projects can be managed to full Prince2 standards if required. All product help is in the windows style on-line searchable style that follows the product releases. This is presented so it can be used by customers to learn as they go if appropriate, complimenting more formal training.
All our products are designed to be easily implemented in stages or phases and expanded effortlessly when mergers occur.
Our policy is not to produce custom versions of our products and all customers big or small benefit from a single version with all features potentially available. Major upgrades are available bi-annually. This ensures everyone benefits from new innovations, savings and efficiency improvements.