ActiveH Customer Portal

The ActiveH Customer Portal takes the access of information to a brand new level, allowing secure access for tenants and staff to their own information at the click of a button.  

With many businesses now looking for ways to move the management of communication to a more customer friendly platform, the ActiveH Customer Portal allows customers 24 hour access to real time relevant information from core systems.

The customer portal can offer a 360o view of services with access to Rent Information, Repairs & Appointments, Surveys, Lettings, Local Community and Tenant Participation all directly from ActiveH, in real time.

Two way communication

Repair requests, ASB cases and many other tenancy issues can be logged by customers at any time of the day on the Customer Portal, with a direct link to the core ActiveH system. Each request generates a task for the appropriate housing team, who can answer the query within standard target times.

Simple to use interface

This integrated approach eliminates the need for technical training in website design, so that the customer portal can be designed and operational in a matter of minutes.  The result is a simple to use customer facing interface that can be embedded in your own website or your own website can be embedded within the portal.

With an easy to use administration tool, any authorised member of the business will have the ability to maintain their section of a portal to keep your customers up to date.  This makes the Customer Portal a web based solution that you have control over rather than a third party and you can keep your customers right up to date. This makes the Customer Portal a web based solution that helps tenants, while bringing benefits to the business by reducing the number of unstructured calls to the front office leading to major cost savings.

Call us now for a free consultative meeting with one of our highly experienced housing systems consultants and receive a free report on the future of Housing Systems.

 

ActiveH Customer Portal Features

  • Rent Statement – will show a balance and history for all accounts and transactions for a current or former tenancy
  • Printable statements
  • Repairs History – will show the open and closed repairs for a current or former tenancy. (Configurable to only show current tenancy information only)
  • Repairs Logging – enables tenants to log minor repairs against a current tenancy. Tenants need to indicate the type of minor repair
  • Transfer Information – can provide the customer with confirmation information about their transfer request, when they make one. This will show information based upon the type of housing system in place, e.g. a points system or a choice based lettings system
  • Configurable Inspectors – the items on this inspector are of your own design and configuration. Forms are designed to gather the information using a very easy to use form builder, which is incorporated within the customer portal. MIS-AMS can provide full assistance with forms building.
  • Completely configurable articles for each screen.
  • Links to external third party sites.
  • Links to downloadable documents.
  • Contact details.
  • Will be tailored to your own business, MIS-AMS can provide full assistance with the Customer Portal Website building.
  • Can enhance the web pages yourself with additional HTML code if required
  • Secure login facility
  • Ability to change password
  • User friendly screens with clear concise information
  • Full audit and rollback facility

 

Designed for Usability

  • Compatibility with the main stream web browsers.
  • User definable schemes integrated Housing Associations Web site.
  • User customisation.
  • Real time ActiveH integration.

 

Call us now for a free consultative meeting with one of our highly experienced housing systems consultants and receive a free report on the future of Housing Systems.