ActiveH Process Management

Every business has its day-to-day routine systems operating with some efficiency but it is the out of the ordinary, disruptive events that create much of the work for frontline staff.
This causes headaches, backlogs and frustration and can lead to the customer feeling that nobody knows what’s going on – resulting in customer dissatisfaction and complaints.

Process Management provides a consistent framework for dealing with all disruptive events and guides both the users and customers through, making sure that the handling of any event is consistent, thorough and compliant.

Whether it be Anti-Social Behaviour, Complaints, Void Management or other processes like Aids & Adaptation Assessments, Right to Buy, death of a tenant – any business process can be mapped in Process Management ensuring a consistent, well-structured and well documented approach.  If it can happen, then you can process-map it and give your business a method to follow.

Process Management integrates information from across the entire database, allowing the user to view all relevant information from one easy to use screen allowing the management of an individual case from a single viewpoint.

Workflow can automatically create tasks for other teams to complete and create progress updates to the customer keeping them informed and happy that something is happening. The module includes built in cost management ensuring all costs relating to an individual case can be recorded and reported.

The Process Management module takes case management to a new, fully integrated level and gives your business the opportunity to consistently deliver exceptional levels of service.

 

Call us now for a free consultative meeting with one of our highly experienced housing systems consultants and receive a free report on the future of Housing Systems.

 

ActiveH Process Management  Features

  • Management of any defined process
  • User customisation through built in Workflow functionality
  • Automatic allocation of tasks and actions
  • Setting and monitoring of priorities, targets and responses
  • Automatic escalation
  • Collation of evidence
  • Wider view of issues across a number of households or an estate
  • Automatic communication generation
  • Creation of letters, email and texts
  • Recording and monitoring interactions with other agencies
  • Integration to Document Management
  • Management Cost analysis

 

Reporting and Management information

  • Case performance indicators
  • Incident reporting
  • Process analysis reports
  • Recording and monitoring performance indicator reports
  • Scorecards

 

Designed for Usability

  • Ease of use and modular design
  • Stable system for a mission critical environment
  • Full Windows utilising browser and inspector data handling with on-line help
  • User definable desktop schemes, integrated tasking and total security
  • Fully integrated to Microsoft Office products and utilising Word for all letters
  • Microsoft SQL Server, thin or thick client, Citrix and Windows 8 compatible

 

Call us now for a free consultative meeting with one of our highly experienced housing systems consultants and receive a free report on the future of Housing Systems.