Chris McLaughlin, managing director of MIS AMS talks about entry level housing management systems and why laying the foundations for growth in a smaller housing association will help in the long term.

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The introduction of Universal Credit doesn’t have to be universally catastrophic for housing associations or their tenants, but process changes to deal with it within housing associations are inevitable and tools that help to predict problems before they occur are coming to the fore. Read More…


It was inevitable – with computers came the generation of data, lots of it – and increasing exponentially all the time. In turn, this created the desire to take that data and find ways of analysing it to deliver business answers to business questions. Closing the loop, that would provide the evidence required to amend, update and refine processes that would make us more efficient and cost effective. We’ve been doing it for years – but with the advent of artificial intelligence, do we need to be in the driving seat or can we leave it to the computer to learn from the data and act accordingly Read More…


Universal Credit is the brainchild of former Work & Pensions Secretary, Iain Duncan Smith, Universal Credit (UC) has been designed to replace six means tested benefits and tax credits; Read More…


It seems that not a month goes by when news of a merger between two or more large housing associations is announced. Welfare reforms and the loss of grant funding have acted as a catalyst in the industry to speed things up somewhat so that efficiencies can be found faster. Mergers promise a new larger entity the opportunity to raise significantly more capital and the ability to refinance to fund a greater building programme that wouldn’t be possible as smaller, separate entities. Read More…

25 Oct 2017


In the ’90s, the internet emerged as the new technology that was going to transform businesses, and ultimately our lives, forever. The financial markets got overly excited, which then led to a market craze. At the same time, many business owners remained cynical about the internet’s impact, and didn’t react enough or at all. Read More…


Chris McLaughlin considers how technology may right the wrongs of underinvestment

There’s a perfect storm of challenges at present; we have an ageing population, less money in the public purse than ever, less carers and less assisted housing, increased life expectancy and a decrease in people with pensions. It’s a recipe for disaster. Add to that, since the economic crash of 2008, there has been a woeful underinvestment in homes and technology that can help our senior citizens when we should have been spending time and money forecasting the crisis to come and thinking of ways that technology can help. Read More…


Christopher McLaughlin – Managing Director

As part of my trip to the States earlier this year, I went to Detroit with CIH to learn more about housing in the city. Detroit has one of America’s biggest housing crises since the Great Depression due to the scale of property tax foreclosures on homes. It has wiped out entire neighbourhoods inhabited in the main by poor and working class people and has been described as the ‘Hurricane Katrina without water’.

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Karina Al-Hakim talks about her first user group experience.

This year’s Scottish User Group was organised and hosted by MIS-AMS, but kindly accommodated by Melville Housing Association at their new offices in Dalkeith. Attendees included Melville Housing Association, Hebridean Housing Partnership, Berwickshire Housing Association and River Clyde Homes. Read More…

18 Apr 2017

On a grim Wednesday afternoon I had the absolute pleasure of being invited by Julie Fadden, chief executive of South Liverpool Homes to visit them for their ‘Walkabout Wednesday’.

What is Walkabout Wednesday? On the first Wednesday of every month, everyone at South Liverpool Homes goes back on the beat – out of the office to lead a walkabout in their neighbourhoods meeting residents in the community where all the action happens.   Read More…


You’ve got a CRM system – they’ve been around a while now haven’t they, but you’re yet to consider the benefits of a mobile CRM system. What benefits could that possibly provide to a housing association more than a central CRM solution? Read More…


We’re just back from the Housing Technology Conference in Oxford and a raft of really insightful talks – one of which got us thinking and talking.

Keynote speaker Alexis Conran talked about ‘Why Systems Fail’ – the idea being that you are only as safe as your weakest link. He used the 2003 Antwerp diamond heist, dubbed the “heist of the century”, as the main talking point of his session. Read More…


Chris McLaughlin, MD of MIS AMS

 Back in 2016 I ventured off to India on one of the CiH South East’s international study trips in which I learned bucket-loads and got to explore the customs, hospitalities and housing sector of a country worlds-away from the UK. When I learnt the news that the next adventure was going to be discovering the city of Detroit -  I couldn’t say no. Read More…


What is pattern analysis? Well, its essentially taking the data you collect as an organisation and determining if there are patterns or trends within that data that can help you run your business better, faster, more accurately or more cost efficiently – or simply provide you with a way to make better decisions. Read More…


Political uncertainty in Northern Ireland has thrown housing associations into somewhat of an abyss. Since the Northern Ireland Executive has dissolved and fresh elections are not planned until March, failure to form a future government would leave the sector under direct rule by Westminster and in some financial straights. The implications of direct rule coupled with the uncertainty of the Brexit decision, in that situation, seems likely to take its toll on budgets, leaving access to finance uncertain and creating instability for housing association tenants. But that’s just the half of it…. Read More…

13 Feb 2017

Millennial women face a different world than our mothers and grandmothers did. However, with recent Women’s Marches across the world taking over the news agenda, with economic equality and inclusiveness being central, organisations need to push for greater diversity in the technology industry. The prolific media coverage the demonstrations received, should give hope to a new wave of women flourishing in all sectors and ones that no longer focus on gender. Read More…


Chris McLaughlin, MD of MIS AMS

We hear much in the news about how the UK has fallen woefully short of the 240,000 homes the Labour government promised in 2007 would be built by 2016. However, the bottom line is that the business model our house builders’ follow doesn’t promote building houses in volume, and in fact works against it to a degree. Read More…


Warwick District Council, that owns an estate of around 5,600 council properties across the Midlands, has gone live with MIS AMS’s smoothing and modelling ActiveH software to drive down costs and create efficiencies when managing it’s properties stock repairs and voids. The council, which completed a 12-month audit of its entire estate, will see major efficiencies created and help it to deliver better resident services as a result. Read More…


With it nearly being the end of 2016 already (where’s the time gone!), the team here at MIS AMS have put our heads together and come up with five of the top things we predict will be BIG in 2017 for businesses.

This year saw technology adoption occur even for small start-ups, so the bigger players need to be one step ahead in 2017 and ensure they are barrelling forward with emerging trends. Digital transformations can reshape almost every aspect of a business, so here is our list and what we anticipate will define technology implementation in businesses for the next year. Read More…


Chris McLaughlin, MD of MIS AMS

Working as the MD of an integrated software firm, I have to ensure that I have my finger on the pulse of any technological changes. One of the terms used a lot in the media is ‘Internet of things’.

It is a term that internet users and IT folk alike have been tapping into search engines with questions about. But what does it mean for real life? The answer is simple ‘change’ and its key is data. I’ve taken a look at some commonly asked questions and have given my thoughts. Read More…