ActiveH Lite

ActiveH Lite is a cost-effective and quick to install Housing Management System for smaller landlords with up to 1,000 assets. It has all the functionality that a smaller organisation needs to run an efficient and compliant business and maintain their housing stock in first class condition. With the same award winning core software as the ActiveH full product, it is backed by the same first class implementation and support services.

ActiveH Lite gives you the following tightly integrated modules:
• Customer Relationship Management – with full contact management
• Rent Accounting
• Asset Management and Repairs
• Reporting

ActiveH Lite comes ‘out of the box’ with a set of pre-configured system codes, activities and workflows to get you up and running with the assistance of our implementation consultant in as little as a week.
If you’ve limited IT resources, then MIS Systems Engineering can provided a fully hosted solution to get you up and running reliably in no time and with no capital investment in server hardware and software at a surprisingly small monthly charge

 

CRM

ActiveH Customer Relationship Management (CRM) module provides your customer facing personnel with a comprehensive 360° view of the customer and their interactions with the business, enabling the majority of calls to be dealt with at the first point of contact – scoring you highly with great customer service.  This may mean accessing systems such as Repairs to log and commit to a repair or answering a query on rents – all from within CRM and with all details of the call stored in the CRM module. ActiveH CRM is unique that it utilises images and other graphics which allows the call taker to identify key characteristics at a glance, giving them the ability to tailor the call for the individual caller.

 

Rents

ActiveH Rent Accounting is a fully functional tenancy and leaseholder accounting system. Energise your rent charges and collection processes with simple but comprehensive functionality including full arrears management, direct debit management and housing benefit control. Streamline your business processes and save time and money with its easy to use interface. There is a flexible import functionality for payments and benefits allowing bulk data to be posted into the system quickly and accurately. With links to most finance systems, ActiveH Rent Accounting will become the cornerstone of your business and will help you improve your financial viability and deliver value for money. It is designed to work with you and help you exceed all the requirements of the Homes and Communities Agency.

 

Assets and Repairs

At the core of ActiveH is a comprehensive and fully customisable Asset database which allows you to incorporate everything associated with a property. It has provision for unlimited capital components like Kitchens and Bathrooms and also supports Gas Servicing and Asbestos recording.
Utilising this Asset database is a comprehensive Repairs and Works Order Management system providing the ability to manage and track all repair requests and history against any asset. It caters for an unlimited number of contracts and with the optional use of Schedule of Rates and has the added facility to make appointments, carry out inspections, add variations and manage the invoice registration process.

 

 

Reporting

From strategic scorecards and KPI information, through to the scores of operational reports, our Reporting solution provides all users with a role based view of the business. From each report, users can view summaries and trends, then drill right down to a specific element of data. Users will find each of the KPI, Dashboard and Scorecard reports easy to use and these can be tailored to suit every specific business. If these reports don’t satisfy all your needs, then ActiveH Lite has an in-built, end-user friendly report builder – Smart Browser. Smart Browser means you don’t have to contact your IT team to get information and it works across all areas of the business, making information that was previously locked away available to the users to make better informed decisions.

 

 

About MIS

MIS Active Management Systems Ltd have been providing integrated housing management solutions to the housing market for over 30 years and is the most advanced housing solution available today. ActiveH is a fully comprehensive business management system for landlords, Housing Associations and tenant associations and is under continuous development not just to keep in line with legislative changes but to keep it at the forefront of delivering up to date, highly usable and extremely reliable business solutions to their customers. As with all MIS Active Management Systems solutions, you get product updates and free legislative changes twice a year.
All the software development is carried out in our purpose built offices in Cheshire by a 40 strong development team working in close liaison with our customer-led user groups.
Our implementation team is drawn from a mixture of software developers, professional trainers and experienced housing consultants who have worked for many years in the industry. All our products are designed to be easily implemented allowing our products to be in place and your business seeing the benefits in the least possible time.

Our group company MIS Systems Engineering provides expert hardware, operating system and network support and offers a fully resilient hosting solution for our customers where their own IT capability is limited or they have a strategic need for an outsourced solution.