Cartrefi Cymunedol Gwynedd digital transformation drive reinforced by MIS AMS
Cartrefi Cymunedol Gwynedd (CCG), a social landlord with 6300 homes, has taken control of its digital transformation, opting to revolutionise its customer’s experiences with the help of housing management system experts MIS AMS.
The company has opted for ActiveH as its core business system to streamline its own internal processes and the Customer Portal to enhance the customer journey, by launching digital services rather than just via the phone.
The portal will provide residents with the ability to contact CCG at a time to suit them and provides a plethora of services including the facility to log a repair to their property, view and pay their rent, print statements and update personal information online.
CCG’s legacy systems and processes were dated and as part of the wider business transformation they turned to MIS AMS’s housing management solutions.
Llŷr Aled Hughes, Business Transformation Project Manager, said, “As part of our wider transformation across the business, we knew a digital makeover would sit hand in hand. Our aim is to become more accessible to residents and give them the ability to do what they can themselves without needing to call us.
“MIS AMS’s ActiveH will change the way our business operates. A 360-degree view of the customer will enable us to follow that journey all the way through and allow for greater interaction from all our teams with the customer. It will also allow our staff more time to focus on other areas of the business, improving the overall service we deliver.”
Chris Mclaughlin, managing director at MIS AMS said: “It is great to see Cartrefi Cymunedol Gwynedd’s making strides towards its digital future and utilising the ActiveH products, especially the Customer Portal, in the best ways possible. Delivering paramount customer service is what it’s all about whilst enabling the staff to add value where it’s most important.”
Llŷr ended, “We are delighted to be working with the MIS AMS team. They have the experience and solutions to guide us through this change and we’re excited for our journey with them. We also look forward to welcoming our other digital updates, such as the new website, to furthermore give our customers the services they require at the touch of a button.”