Hastoe Housing Association chooses MIS AMS housing management for rural estate.

Hastoe Housing Association has chosen MIS AMS ActiveH housing management software to manage 7,400 homes across its large and, predominantly rural estate, spanning from Devon and Cornwall to Norfolk and Lincolnshire. The estate covers over 250 villages that have varying degrees of mobile phone signal, which provides communication challenges when delivering services to tenants.

Hastoe has purchased all modules of ActiveH including desktop, rents, assets, lettings, planned maintenance, CRM, repairs, debt management, mobile and tenant portal. Its vision is to provide innovative solutions to housing issues whilst supporting its rural communities.

“Hastoe is an operationally lean organisation, so our housing officers sometimes travel many miles to meet residents face to face. They require a system that can keep pace and deliver the services they need whilst on the road,” explains Amanda Harris, head of customer services at Hastoe.

“In very rural locations ActiveH will provide the ability for housing officers to be able to log onto the full housing management system remotely and provide the opportunity to change the way we can deliver those services and increase the efficiency of doing so.

“Officers will have access to data irrespective of where they are and anything that is changed in the field can be uploaded back to the main ActiveH system remotely removing the need for duplication or rekeying on return to the office.

“Ultimately ActiveH will mean that our officers can visit residents and won’t need to worry about a mountain of paperwork that it may generate on return to the office – it’s done on the road instead.”

Moving to ActiveH also means that reporting will be easier for Hastoe. The IT department will no longer generate large reports, as much of the information will be downloadable for users and provided via dashboards as they log into the system. Those dashboards can be tailored to job roles so that housing managers can easily see those tenants in arrears, or maintenance can see the log of repairs.

“We chose MIS AMS from a list of three final providers because we felt it was the best fit in terms of technology and great people we could work with. They understand the challenges we face and demonstrated that we would have a good relationship with them and be able to get the best from the system,” concluded Amanda Harris.

“We have begun implementing the system, moving the asset data over to the new system and then moving our tenant information and subsequently matching them up to deliver all the information we have about both property and tenant.”

Go live is expected around March of 2018.