Orbit portal puts residents in the driving seat with ActiveH
Orbit has launched ‘Orbit Move’ a digital tenancy portal allowing residents a faster, easier and more efficient way to complete the tenancy sign up process.
Watch the short video of Orbit Move here: https://youtu.be/-jn1U4fHq_4
MIS AMS ActiveH housing management system provides a way to capture the residents contact and tenancy data and means that residents are only required to fill in their details once via the portal.
Once their tenancy is live residents can then access the MyAccount area of the Orbit website which uses the MIS AMS programme TIPS (Tenant Information Portal System), to display charges, payments and statements, report repairs, provide feedback and even lodge complaints – all saved and stored within ActiveH. This ‘self-service’ approach is increasingly popular with housing associations, and can be easily achieved if linked to a flexible housing management solution such as MIS AMS’s ActiveH.
Time spent on administration for the housing officers is also reduced, allowing them to work more efficiently and focus on the individual needs of the customers.